PRIVATE HIRE – TERMS & CONDITIONS
These Terms & Conditions apply to all bookings made with [Your Business Name] (“we,” “us,” “our”). By booking with us, you (“the customer”) agree to the following:
1. BOOKINGS
All journeys must be pre-booked.
A booking is only confirmed once accepted by us.
Customers must provide the correct pickup time, pickup address, destination, passenger numbers, and any special requirements.
2. FARES & PAYMENT
Fares will be agreed at the time of booking where possible.
Extra charges may apply for additional stops,
changes of destination, waiting time, tolls, parking fees, or longer routes.
Payment is due at the end of the journey unless agreed otherwise.
Payment methods accepted: [Cash / Card / Bank Transfer].
3. CANCELLATIONS & NO-SHOWS
Cancellations must be made as soon as possible.
Cancellations within [2 hours] of pickup may be charged a cancellation fee.
If the customer does not arrive (“no-show”), the full fare may be charged.
4. WAITING TIME
[30 minutes] free waiting time is included.
After this, waiting time may be charged.
If the customer does not arrive after a reasonable time, the booking may be cancelled and treated as a no-show.
5. PASSENGER CONDUCT
Smoking or vaping is not allowed in the vehicle.
Customers must behave respectfully and safely at all times.
We may refuse service to anyone who is abusive, violent, or excessively intoxicated.
6. DAMAGE & CLEANING
- Customers are responsible for any damage caused to the vehicle.
- A cleaning fee of up to £100 may apply for spills, sickness or excessive mess.
7. LUGGAGE & LOST PROPERTY
- Luggage is carried at the customer’s own risk.
- Lost property will be kept for up to 8 weeks
- Return of lost items may involve delivery / collection fee
8. AIRPORT BOOKINGS (IF APPLICABLE)
- Customers must provide correct flight details.
- Flight delays may affect pickup time.
- Airport parking and pickup charges may be added to the fare.
9. DELAYS OUTSIDE OUR CONTROL
- We aim to be on time but are not responsible for delays caused by traffic, accidents, road closures or weather conditions.
- Customers should allow sufficient time for time-sensitive journeys (airports, events, appointments).
10. DATA PROTECTION
- Customer details may be stored for booking and business purposes
- Information will not be shared unless required by law.
11. RIGHT TO REFUSE SERVICE
We reserve the right to refuse or cancel a booking if:
- passengers exceed vehicle capacity.
- the journey is unsafe or illegal
- the customer cannot or will not pay
- customer behaviour is unacceptable.
12. GOVERNING LAW
These terms & conditions are governed by the laws of United Kingdom.
CONTACT DETAILS
Business Name: NDL Private Hire
Drive Name: Neil Lewis
Phone: 07785342125
Email: ndlprivatehire@gmail.com